Cristiano Alves

 

 
Sr. Customer Experience Professional


 

 

 

Sr. Customer Experience Professional fluent in Brazilian Portuguese, Spanish and English. Strong technical background with more than 15 years of combined experience in cyber security, ERP and mobility software and services sales along with customer success management, account management, license management and enterprise technical support. Companies like IBM, NCR, HP, Intel, Raytheon, Veritas, Symantec, Cybertrust, Dell SecureWorks, Kony and Infor counted on my professional and language skills and experience to help grow their businesses.

 

 

SUMMARY OF QUALIFICATIONS

 

  Fluent in Brazilian Portuguese, Spanish and English

  Customer Success / Relationship Management / License Management / Software Sales

  15+ years of experience in software and services sales, renewals, account management, business development, customer success and license management

  Excellent oral and written communication skills in three languages

  Proven ability to influence both internal and external LoB stakeholders including C-Level using strong relationship, communication and negotiation skills

o   Experience in consultative and solution selling methodologies

o   The Challenger Sale

o   The Sandler Sale

o   Anthony Robbins Power to Influence Sales Mastery

o   Basho Strategies, Your Sales MBA" and "Why You? Why You Now? graduate

 

 

PROFESSIONAL HISTORY

 

INFOR, INC.

License Manager LATAM 2016-Current Orlando, FL

Responsible for revenue recovery from licensing non-compliance audit resolutions in Latin America

  Recovered $1,23M in license non-compliance revenue in Latin America thus far

  Analyzed audit reports, license and services contracts. Establish Legal grounds for non-compliance claims

  Negotiated with customers win-win revenue-recovery resolutions that added value keeping customer satisfaction high

 

KONY, INC

Sr. Customer Success Manager 2013-2015 Orlando, FL

Appointed by senior leadership to the Customer Success team for my ability to keep customers engaged and to invoke reference-ability, advocacy & loyalty

  Spiked several performance indicators

  Managed several Gartner IT Expo events customers/prospects meetings resulting in new sales

  Created significant improvements in product design, support and processes fiercely advocating customers needs within the company

  Achieved 92% renewal rate and averaged upsell of 22% into existing accounts

 

KONY, INC

Mobile Strategy Business Development 2012-2013 Orlando, FL

Self-starter Business Development role prospecting into the financial services industry

  Developed creative campaigns that yielded 32% response rate from C-Level executives

  Record holder of seven (7) new deals in one single day

  Developed extensive pipeline of opportunities that is still yielding $MM in sales

 

DELL SECUREWORKS

Cyber Security Business Development 2011-2012 Atlanta, GA

Self-starter Business Development role prospecting into all industries and levels of Cyber Security professionals

  Managed some of the least fertile territories in the upper mid-west

  Uncovered eleven (11) new opportunities per month averaging $1M/month

 

CYBER SECURITY CONSULTANT 2010 Heathrow, FL

Independent Cyber Security Consultant advising small to medium businesses on cyber security and governance requirements and best practices

 

CYBERTRUST (Verizon Business)

Cyber Security Business Development 2009 Heathrow, FL

Self-starter Business Development role prospecting into all industries in the medium/large markets

  Developed 4x pipeline of qualified cyber security opportunities in the Verizon Business portfolio of customers

 

SYMANTEC

Enterprise Account Manager 2006 - 2008 Heathrow, FL

Responsible for selling all Symantec Solutions: Data Center Management, Threat Management, Compliance, Messaging, Storage Management, and Backup Infrastructure

  Averaged $1.4M per quarter sales into existing customers

  Symantec 100% Quota Achievers Award

  Symantec Teamwork Award

  Symantec Allstar Revenue Club Award

  Symantec Best Closer Award

  Symantec Best Managed Pipeline Achievement Award

 

 

EXTENDED PROFESSIONAL HISTORY

 

VERITAS, Inside Sales LATAM/Technical Support Level II, 2003 2005, Heathrow, FL

RAYTHEON, Bilingual Globalization Engineer, 2000 2002, Garland, TX (contract work)

INTEL, Support Engineer LATAM, 1999 2000, Folsom, CA (contract work)

HEWLETT PACKARD, Trilingual Support Engineer, 1999, Atlanta, GA (contract work)

NCR, Systems Admin, 1998 - 1999, Atlanta, GA (contract work)

IBM GLOBAL SERVICES, Systems Admin, 1997 1998, Atlanta, GA (contract work)

 

 

EDUCATION & TRAINING

 

Universidade Santa Ursula - Rio de Janeiro, Brazil Law

Tony Robbins psychology of leadership, negotiation and peak performance

Tony Robbins - Power to Influence, Sales Mastery Program

The Challenger Sale

The Sandler Sale

Basho Strategies, Your Sales MBA" and "Why You? Why You Now?

SSPA Certified (Service and Support Professional Association)